Honesty And Integrity As A Central Approach To Customer Service In The Martial Arts Industry
If you want great relationships with your students, we suggest you base your customer service policies on the "real" golden rule...
Many years ago when I started training in the martial arts, customer service was definitely not a closely examined issue. You paid your tuition, attended class, practiced at home, and that was enough. From the student’s perspective, as long as the school was open and classes were held as scheduled, all was well. And, from the instructor’s perspective as long as the students paid tuition on time and showed up for class, he or she was satisfied with the arrangement. However, for better or for
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Author: M. Massie
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